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Store Policies

We accept the following payment methods: VISA, MasterCard and American Express.

Returns Policy
You may return your item within 14 days of receipt. You may return unused items in their original condition with tags attached for an exchange or refund. Used items and personalized items cannot be accepted for exchange or refund. Shipping and handling fees are non-refundable.

Any concerns about our products or services should be directed to our Customer Service Department at www.fromscratchdesigns.com or by calling (877) 922-3999

Steps for a Return

  1. To return an item(s), circle the item(s) on the packing slip you are returning. Note your reason for return.
  2. Indicate if you want a credit or exchange. If exchanging, let us know what you would like by noting the name, color, size and quantity.
  3. If shipping address has changed, please included proper address.
  4. Pack and seal securely and include packing slip. We are not responsible for lost items, so please insure accordingly. All packages must be prepaid-we cannot accept C.O.D.'s.
  5. Address returns/exchanges to:

    From Scratch Designs
    23679 Calabasas Road #364
    Calabasas, California 91302-1502

  6. Please allow 30 days for your credit to appear on your statement.

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